Terms of service

Who these terms cover

MissionOS is provided by MissionOS LLC (“MissionOS”, “we”, “us”). These terms are an agreement between us and the organization that creates or uses a MissionOS workspace (the “customer”), such as a campaign committee or political action committee, and each person who signs in (“you”).

If you accept these terms for an organization, you confirm you have authority to bind it. You must be at least 18 years old to create an account.

The Privacy policy, the Data processing addendum and the Acceptable use policy, in the versions published with these terms, are part of these terms.

Accounts and security

Give accurate information when you sign up and keep it current. Keep your password and sign-in codes private, and turn on two-step verification. Owners and billing managers must use it.

Tell us right away at the contact address below if you think someone used your account without permission. You’re responsible for activity under your account until you tell us.

Workspaces and your team

Each workspace belongs to one customer. Its owners decide who joins, what role each person has and what each person can see. The customer is responsible for its team’s use of MissionOS and for removing people who should no longer have access.

Roles and permissions in MissionOS limit what each person can do in the app. They don’t replace your own policies for who should handle supporter or donor information.

Trials, plans and payment

New workspaces can start with a free trial of the length shown at sign-up. No card is needed. When a trial ends, the workspace becomes read-only until a plan is chosen.

Paid plans and add-ons are billed in advance, monthly or yearly, at the prices shown when you buy them, plus applicable sales tax. Stripe processes payments and calculates sales tax. Subscriptions renew automatically until canceled. You can cancel at any time in Settings. Cancellation takes effect at the end of the paid period.

Monthly plans aren’t refunded. If you cancel a yearly plan within 30 days of paying for it, we refund the unused part of that year, prorated. Otherwise partial periods aren’t refunded unless the law requires it.

If a payment fails, we’ll tell the owner and billing managers. If it isn’t fixed after notice, we may make the workspace read-only until it is. Billing and exports stay available to owners.

We may change prices for future billing periods with at least 30 days’ notice. The change applies at the next renewal.

Your data

The customer owns the information it puts into MissionOS, including supporter, volunteer and donor records, files and messages (“customer data”). We use customer data only to provide, secure and support MissionOS, as described in the Data processing addendum. We don’t sell customer data, and we don’t use it for advertising or to train machine-learning models.

The customer is responsible for having the right to collect, upload and use customer data, including any consent needed to contact people, and for the accuracy of what it enters.

You can export your records at any time while your workspace is active.

Campaign and election law

The customer is responsible for complying with the election, campaign finance, disclosure and privacy laws that apply to it, including contribution limits, “paid for by” disclaimers, recordkeeping and reports to election authorities.

MissionOS is not a compliance or filing system. It doesn’t track contribution limits or file reports. MissionOS records contributions with details filings often need, such as employer and occupation, and can export them for your treasurer or compliance vendor. We don’t give legal, tax or compliance advice.

Email

When you send email through MissionOS, you’re the sender. You must follow the laws that apply, including CAN-SPAM and state laws. You must have any consent those laws require, identify your organization, and honor unsubscribe requests.

Campaign email is sent from the campaign’s own domain, and only after that domain is verified. We may pause sends that put deliverability, recipients or MissionOS at risk, and we’ll tell you why.

MissionOS doesn’t offer text messaging.

Acceptable use

Use MissionOS only as the Acceptable use policy allows. It prohibits, among other things, misleading people about how, when or where to vote, emailing people the law doesn’t allow you to contact, and attempts to break or overload the service.

Support access to your workspace

MissionOS support staff can’t see inside your workspace by default. To look into a problem, support asks on a specific support ticket for view-only or view-and-change access, for a set time and a stated purpose. An owner or administrator approves or declines in Settings, and only an owner can approve changes. Approved access ends on its own and can be ended early. Every request, decision and page support opens is logged in the workspace.

Without a request, we access a workspace only when the law requires it or when it’s needed to stop an active security threat or abuse. When we can, we’ll tell the owners afterward.

Services you connect

You can bring in information from other services, such as a contribution export (CSV file) from ActBlue, and connect services MissionOS supports. Their terms and privacy policies govern your use of them, and we aren’t responsible for them. Disconnecting a service stops new information from flowing in.

Changes to MissionOS

MissionOS is actively developed. We may add, change or retire features. If a change materially reduces a paid feature you rely on, we’ll give reasonable notice and, where the change isn’t made for legal or security reasons, a prorated refund if you cancel because of it.

Suspension and ending the agreement

You can stop using MissionOS and close a workspace at any time. We may suspend or end access for a serious or repeated breach of these terms, nonpayment after notice, or when needed to comply with the law or protect people or the service. When we can, we’ll give notice and a chance to fix the problem first.

After a workspace closes, owners have 30 days to export its data. We keep customer data for three years after the workspace closes and then delete it, as the Privacy policy describes. We keep some records longer only where the law requires it, such as billing and tax records.

Our software and your feedback

We own MissionOS, including its software, design and documentation. We grant the customer a non-exclusive, non-transferable right to use it during the subscription under these terms. If you send us suggestions, we can use them without obligation to you.

Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only for this agreement. This doesn’t cover information that is public, already known or independently developed, or that must be disclosed by law. The party disclosing it under legal compulsion will give notice where allowed.

Disclaimers

We work to keep MissionOS available, accurate and secure. Except as these terms say, MissionOS is provided “as is” and “as available”, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent the law allows.

Limits on liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised they were possible. Each party’s total liability under these terms is limited to the fees the customer paid in the 12 months before the claim.

These limits don’t apply to the customer’s payment obligations, to either party’s indemnity obligations, or to liability that can’t be limited by law.

Indemnity

The customer will defend and indemnify MissionOS against third-party claims arising from customer data, messages the customer sends, or the customer’s violation of law or these terms. We will defend and indemnify the customer against third-party claims that MissionOS, as we provide it, infringes their intellectual property rights.

Governing law

These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Michigan, and both parties consent to their jurisdiction.

Changes to these terms

We may update these terms. Each update is a new, numbered and dated version. For material changes, we’ll give owners at least 30 days’ notice by email or in the app before they take effect. You’ll be asked to accept the new version before you continue using MissionOS. We keep a record of which version each person and customer accepted.

General

These terms are the entire agreement about MissionOS and replace earlier ones. If part of them can’t be enforced, the rest still applies. Neither party may transfer this agreement without the other’s consent, except to a successor in a merger or sale of substantially all its assets. Neither party is responsible for delays caused by events beyond its reasonable control.

Contact us

Send questions about these terms, and legal notices, to:

• Mail: MissionOS LLC, 4480 Sheldon Rd, Rochester, MI 48306
• Email: help@missionos.us